FAQs

Many of your questions related to our trails will be answered on our what to expect page, so we highly recommend you take look there. This page contains some additional Frequently Asked Questions that we receive about our site services and products.

About our trails

What time does the trail start?
  • You can start the trail whenever you like! Our trails are self-guided walking tours. This means you can conquer them at your own pace, taking as many detours and pit-stops as you desire. Just download it, print it out, and you’re ready to go!

Where can I download my trail?
  • You can download your trail any time from my account. You will also receive an order confirmation email which contains a download link of your purchase(s).

Is the price per person or group?

  • Only one purchase is required for a group of up to six people. So at just £12.99, our Murder Mystery Trails make for an affordable day out.

    Please note: One trail purchase is required for every six people participating. For example, ten people must purchase two copies of a trail.

Can a large group do a trail?

  • Yes! If you’re looking for an activity for a large family outing, work-do, club get-together, or stag/hen party ice-breaker, then our Murder Mystery Trails are great entertainment. Everyone will get to know each other while solving clues and exploring the local area. Plus, there are plenty of decent pubs and refreshment stops along each route.

Any tips for larger groups?

  • All you need is one printed copy of a trail per group. If there are more than six people in your party, simply split your group into smaller teams, stagger the start times, and compete against each other! Each trail has roughly 14-20 clues to solve. Once you’ve cracked the case, you can see all the clue answers on our website. For scoring, you could compare each team’s clue scores, and why not add in some additional tie-breaking challenges of your own, e.g. the best team photo on the trail. If you’d like to have the answers and certificates ready before you set off, send us a message.

    As our trails are self-guided, you can take as many pitstops and detours as you wish. Although challenging at times, all teams should crack the case. The main point of our trails is to bring everyone together for a fun and affordable day out. The trail routes are full of breathtaking landmarks, hidden gems, selfie opportunities, and plenty of refreshment stops.

How difficult are they?
  • Our trails have a ‘clue difficulty’ rating of 1-5 stars. They are easy to follow, and all should be solvable with some contemplation and logical thinking. A five-star puzzle difficulty would be challenging but totally achievable. Exercise your little grey cells, or else they’ll grow rust! All trails also come with a hints section if you ever get stuck.

Can kids do the trails too?
  • Our Murder Mystery-themed trails are cryptic treasure hunts with a whodunit twist. They’re designed for adults, but kids will love helping to find and solve the clues, too! They just might need a hand with some of the more challenging ones. The stories for each Murder Mystery Trail are lighthearted and full of amusing characters, pop culture references and plot twists that will keep you guessing.

Can I do the trail on my phone?
  • Although we recommend printing out the trail, you can view the PDF and follow the route using a tablet or smartphone. Make sure to bring a pen and paper to note down your answers. The murderer and the weapon are revealed with a final metapuzzle. So, you could draw this out to fill in as you go or complete this bit when back at home with a warm cuppa! Other occasional clues may also need sketching out.

Where can I get a trail printed?
  • If you’re away from home but would prefer a printed version, here are a few ideas:
    • If you’re staying in a hotel, politely ask if the front desk could print your trail.
    • Libraries aren’t just for books, you know! Find a local library using this Google search and use their printing facilities.
    • Office supply stores often provide a printing service. Find a local office supply store with this Google search.

Are there any pubs on the route?
  • Yes! Killer Trails and old spooky pubs go hand in hand. There are plenty of refreshment stops along each route. We make every trail navigate past as many notable and historic pubs as possible. So keep your eyes peeled!

Is the entire trail outside?
  • In short, yes. Our Murder Mystery Trails take you on a journey past historical landmarks and points of interest, offering a unique way to explore touristy hotspots around the UK. To complete the trail, you don’t need to enter any paid tourist attractions. But of course, you are welcome to take a break from the trail to visit any attraction or make any stops you like.

What software do I need?
  • All of our trails are downloadable as PDFs (Portable Document Format). PDFs are a universal standard for distributing read-only documents. They can be viewed by any computer or smartphone device and printed by any printer. Almost all computers and smartphone devices come with a PDF viewer pre-installed. However, should you need a free one, we recommend Adobe Acrobat Reader, available for computers, Android devices from the Google Play Store, and iPhone or iPad from the Apple App Store.

Can I share the PDF with friends?
  • The short answer is no. Our trails are designed for non-commercial, single-use only and can be used by a group of up to six people (which we think makes our products incredibly affordable). If your group is larger than six people, please purchase an additional copy. It’s prohibited to copy our trails and distribute them to others. For more information, please read our terms and conditions.

Are the trails safe?

  • We’ve meticulously crafted our trails to make them both enjoyable and safe. However, as with doing… well, anything, there are risks involved.

    General risks involved are the same as when you might walk around any town or city such as: crossing roads without due consideration, injury from another pedestrian or vehicle driver, uneven surfaces, slippery surfaces, tree roots, obstacles, poor lighting and other causes of accidental slips or trips causing personal injury, falling into a river or canal, falling off a high pathway or obstacle, weather-related injuries including sunburn, heatstroke, dehydration, hypothermia, falling objects such as roof tiles, and injury, loss or damage of any kind caused by other people (to name just a few!).

    We strive to make our trails as accurate as possible, but mistakes do happen. We cannot be held responsible for any unforeseen circumstances that may arise. You are ultimately responsible for your personal safety and behaviour. Just exercise a little common sense (which you’ll need to solve the clues, too!), and you’ll have a great day out!

Any tips for reducing any risks?

  • Yes! Please remember, as thrilling as solving a clue may be, staying safe should be your number one priority. A few things to bear in mind before and during the trail:

    • Wear comfortable and grippy footwear
    • Consider taking a day bag with any “trail detective” essentials, e.g. a pen and paper, mobile phone, a bottle of water, snacks, suntan lotion and a hat (if you’re fortunate), and a jacket (for if you’re not)
    • Take care when crossing any roads, and only solve clues once stationary on the pavement or in a pedestrian zone
    • From time to time, parts of the trail routes might become inaccessible due to unforeseen circumstances (e.g. road works or flooding). If part of the trail becomes inaccessible, don’t attempt to access it. If safe to do so, find an alternate route around the barrier at your own discretion, and continue with the rest of the trail
    • Most of our trails access public roads and spaces. However, trail routes occasionally enter privately owned land with permissive access, e.g. historic buildings, places of worship and gardens. Please be respectful and follow any conditions set by the landowners (e.g. to not enter certain areas due to building works, being quiet in cemeteries)
    • Be aware of your surroundings and other people around you. In the improbable event of a dangerous or emergency situation arising, you must stop doing the trail and follow any relevant guidance below:
      • Get your group away from immediate danger
      • Ask other pedestrians for help
      • Summon the appropriate emergency services
      • Ask emergency services for guidance on your next step(s)

      • For more information, please refer back to our terms and conditions. If you have any questions, don’t hesitate to get in touch.

Your order

Why was my order declined?
  • Security is very important to us. Either Stripe or Paypal will process your payment. If they think something could be wrong with a transaction, they will stop it. If your card is declined, please speak with your card issuer first to find out why your card was declined. If you need our help with the transaction, please contact us.

Can I have a refund?
  • At Killer Trails, we want to make sure you’re 100% happy with your purchase. Our policy offers a full, no-hassle refund within 30 days of your date of purchase. Please see our refund policy for more details.

Where’s my confirmation email?
  • You should always receive a confirmation email once your order has been completed. If you do not receive this email, check your account information in my account to ensure the correct email address has been inputted. Also, check your junk/spam folders to ensure it hasn’t ended up in either. Gmail occasionally puts our emails under the “Promotions” tab.

Your profile

Can I change my display image?
  • Yes! Our avatar system is powered by Gravatar. A Gravatar is an image that follows you from site to site, appearing beside your name when you do things like comment on a blog. Head to your account details under “my account” for more information on creating a Gravatar.

Can I change my display name?

If you can’t find the answer to your question here, on our what to expect page, in our terms and conditions, or on any other page on our website, then please do get in touch. We’re all ears.